Technical Services

Customer Service

Fujifilm provides our customers with the most comprehensive National Service Network in Canada. The team of Technical Representatives, Applications Specialists and Customer Support Technicians work together in your region to ensure the highest level of customer satisfaction as measured by our ISO Standards.

We understand that printing is a round the clock business. That's why Fujifilm is ready to help you 24-hours-a-day anywhere you work in Canada. We have the largest Technical Solutions and Support team in the country. With over 40 highly trained and manufacturer certified experts on staff, we can help you solve all your workflow and technical problems where and when you need us. This is the kind of service and support only Fujifilm can provide. At Fujifilm, we stand behind every product we sell day and night no matter where you are.

Our products, services, and solutions deliver value to our customers, our vendors, and our company. Our professionalism and experience provide a unique offering that is unmatched by any competitor in any circumstance.

Benefits of a Fujifilm Customer Service Agreement

Ensure you against prolonged down time and increase efficiency

• Phone support and on-site services can resolve problems and keep you running without a service call
• Scheduled preventative maintenance will protect you from trouble before it starts

Diminished financial exposure

• A Customer Service Agreement covers parts and service at a fixed cost
• An insurance policy for equipment, with no limit to the number of claims you can file

Fixed Cost Control

• A Customer Service Agreement can control costs resulting from lost productivity due to equipment downtime

Convenience

• Customers call for support when they need it
• No need to wait for approval or purchase order authorizations
• This will save time when you need to get your job out, should your system malfunction

Field Technical Support Staff

• Our field staff is fully trained and certified on all devices sold by Fujifilm
• The experience within our group gives us the ability to respond and resolve even the most difficult problems

Please contact your Fujifilm Account Manager for complete details at 800.263.5018.

For Professional Services click here.