X100 Professional Support

Your decision to own the X100, the Professional's Choice, deserves Professional Service.

In the event you require service for your X100, we are dedicated to providing both simple and immediate service to ensure your peace of mind. FinePix X100 Professional Service includes:

• 2 hour e-mail and phone support response during normal business hours
• 2 business day turnaround on any X100 repair
• Free shipping to Fujifilm to service your X100
• Loaner unit program (if necessary)

How to Contact Us

E-Mail	Phone
E-mail our Professional Service Team at X100Support@fujifilm.ca and someone will respond within 2 hours of your inquiry (during normal business hours).	Call 1-800-461-0416 and our dedicated Professional Service Team will review your issue and, if further technical support is required, will appoint a Technician to return your call within 2 hours.

If we determine your camera should be sent in for service we will arrange:

• Free shipping to the FUJIFILM Canada office in Mississauga, Ontario
• Expedited repair service of 2 business days from receipt at FUJIFILM Canada
• If we cannot return the repaired X100 within two business days, and if required, a loaner unit will be provided (upon receipt of your VISA or Mastercard credit card number)

To prepare your camera for service please follow the steps below. DO NOT SEND YOUR CAMERA TO FUJIFILM UNLESS ADVISED TO DO SO.

Packaging Instructions

1. 1. Complete the Service Request Form in full and attach it to your camera. Include a description of the problem you are having. Please keep a copy of the Service Request Form and please have this information handy when contacting Fujifilm Customer Care.
2. 2. Please remove all accessories not directly associated with the malfunction prior to arranging shipment, unless otherwise requested. Please include your camera battery.
3. 3. If you are requesting the repair to be covered under warranty, enclose a photocopy of the dated proof of purchase. Proof of purchase is required or repair charges may be your responsibility.
4. 4. To prevent damage during transit, pack your unit securely in an appropriate, sturdy shipping container. Place the camera in a plastic bag and surround in bubble wrap if possible. FUJIFILM Canada's Customer Service Team will arrange shipment to our Repair Centre based on agreed upon arrangements with you.

Authorized Repair Locations

FUJIFILM Canada Inc.
600 Suffolk Court
Mississauga, Ontario L5R 4G4
Attn: Camera Service Dept.
Phone: 1-800-461-0416