Helpdesk Support Services

What can Fujifilm do for you?

• Rapid response to your customers' calls and needs
• Friendly, helpful, caring and well-trained Helpdesk professionals
• Fully staffed Helpdesk Support Center with scalable workforce to meet your needs as your business changes
• Flexible hours of support designed to meet your needs and the business demands of your customers
• State-of-the-art Helpdesk software to monitor and track all call activity
• Fully integrated smart troubleshooting question tree software and informational database that can be customized to your unique products and services to ensure your customers receive the specialized support they deserve
• Full dispatch services are incorporated into the Fujifilm Helpdesk structure to ensure rapid dispatch of all service calls to field support (if Fujifilm dispatch service is used)
• Full software system integration into parts department ordering and shipping to save your customers time and phone calls (when Fujifilm parts services are used)
• Full reporting and call center data metrics available
• Escalation management to ensure that key account requirements are met and your management team informed
• Remote system monitoring via Fujifilm Intelligent Device Services application (FIDS)

Want to learn more about Fujifilm Helpdesk Services or speak to a Fujifilm Helpdesk Services Sales Specialist? Contact us