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Innovation
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Fujifilm is helping make the world a better, healthier, and more interesting place. To learn more about what we’re about, please explore Innovation at the Fujifilm global website.
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- Forward Looking Stories
- Fujifilm innovation has always driven the company forward.
- Technologies
- A technology company, Fujifilm is engaged in a wide variety of endeavors.
- Achievements
- The history of Fujifilm is a history of valuable innovation.
- Open Innovation
- Fujifilm's open innovation is about listening to the customer and innovating together.
- Forward Looking Stories
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Products
- Consumer
- Business
Featured Products
Helpdesk Support Services
At a Glance
Fujifilm offers comprehensive Helpdesk Support Services to meet your customers' demands and requirements for flexible, rapid, high quality and user-friendly helpdesk support. With more than twenty-five years of helpdesk support experience, meeting the demands of many of the largest retail, commercial and corporate clients, Fujifilm is the right choice to maximize your product up-time and to protect your valuable customer service relationships.
What can Fujifilm do for you?
- Rapid response to your customers' calls and needs
- Friendly, helpful, caring and well-trained Helpdesk professionals
- Fully staffed Helpdesk Support Center with scalable workforce to meet your needs as your business changes
- Flexible hours of support designed to meet your needs and the business demands of your customers
- State-of-the-art Helpdesk software to monitor and track all call activity
- Fully integrated smart troubleshooting question tree software and informational database that can be customized to your unique products and services to ensure your customers receive the specialized support they deserve
- Full dispatch services are incorporated into the Fujifilm Helpdesk structure to ensure rapid dispatch of all service calls to field support (if Fujifilm dispatch service is used)
- Full software system integration into parts department ordering and shipping to save your customers time and phone calls (when Fujifilm parts services are used)
- Full reporting and call center data metrics available
- Escalation management to ensure that key account requirements are met and your management team informed
- Remote system monitoring via Fujifilm Intelligent Device Services application (FIDS)
Want to learn more about Fujifilm Helpdesk Services or speak to a Fujifilm Helpdesk Services Sales Specialist? Contact us
Fujifilm Technical ServicesOverview
