Support and Contact Center

When using your digital camera, you may receive one of the following error messages related to the
memory card.

CARD ERROR

CARD NOT INITIALIZED

READ ERROR

WRITE ERROR

RESOLUTION

Wipe the contact area of the memory card with a soft dry cloth. Most issues involving memory cards
can also be resolved by formatting the card. You may follow the steps below to format the memory card in the camera. Detailed instructions can also be found in your camera’s user manual.

To format* a memory card:
(*instructions on formatting memory cards can be found in your camera's user manual)

Set the camera to playback mode and press the MENU/OK button. Scroll to the ERASE menu and highlight FORMAT. Select OK then press the MENU/OK button for confirmation. Once the formatting process is
complete you may return to taking pictures.

OR

Set the camera to photography mode and press the MENU/OK button. Scroll to the OPTION menu and
choose SETUP. Press MENU/OK to enter the SETUP menu. Highlight FORMAT and press MENU/OK.
Highlight OK then press MENU/OK to begin formatting process. Once complete you may return to
taking pictures.

Macintosh computer users please note: Before you unplug or turn off your camera, you must first select
it's icon in the Finder and choose Eject from the File menu. If this procedure is not followed, data stored
on your media card may be lost or damaged.